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Terms & Conditions

TERMS OF USE

The website beyondborderholidays.com is owned by Beyond Border Holidays.

All bookings here are made with Beyond Border Holidays and the booking terms mentioned herein below constitutes the entire agreement between the customer and Company. By making a booking with us and/or depositing payment with us for tour and travel services you confirm having carefully read, understood and accepted the below mentioned ‘Terms of Services’.

1. BOOKINGS

Visitors on our website are kindly requested to fill the Enquiry Form with all necessary fields mentioned there and submit the same to be sent to our office. Upon receipt of the booking request or travel enquiry a travel expert from our office will get in touch with you with the best available information and offers for the desired tour package or travel services. In the event the travel requirements are not clear in the booking form submitted by you to us, our team may contact you via email or phone no. provided by you in the booking form. No booking is considered as ‘confirmed’ unless a tour confirmation mail is sent by us to the customer after receiving the initial advance payments in our account.

2. PAYMENT

I) Deposit

Our tours are subject to availability. To make the reservation for a tour with us, the customer is required to deposit advance payment as may be conveyed by our travel consultant during the course of correspondence. No booking is treated ‘confirmed’ unless a confirmation mail is received by the traveller from our office after depositing the advance payment for the trip.

II) Balance Payment

It is the sole responsibility of the customer to make the balance payments at least 90 days prior to the start of the tour or as may be agreed/conveyed by our travel consultant during the course of correspondence. In the event of non-receipt of balance payment by the cut-off date, the Company will retain the right to treat the tour bookings as cancelled and the advance payment may be forfeited.

III) How to pay for your travel bookings

To reserve tour package or travel services with us upon demand from our office our customers may deposit the payment in our Indusind bank Ltd. account under intimation to our office. The bank account information may be received from our office via email or phone. Our customers may also avail the benefits of paying by their credit cards (Visa or MasterCard) using our ‘Secure Online Payment Gateway’. For more information on the security of your private information please read our ‘Privacy Policy’.

CANCELLATION AND REFUND

Bookings can be cancelled 72 hours prior to departure and standard cancellation charges will be applicable. In such cases refund will be processed through the same mode within 10 working days.

Cancellation policies

1) If a traveller cancels 72 hours prior the pick-up time, 10% of the total trip cost will be deducted.

2) If a traveller cancels within 24 hours prior the pick-up time, no refund.

3) The refunds will be made by online transfer to the customer’s bank account. No cash refund requests.

4) The amount will be refunded approximately within 10 working days.